Paul Mitchell The Salon Policy
Paul Mitchell The Salon (“we” and “us”) is the operator of (www.paulmitchellthesalon.co.za) (“Website”). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you. In such an instance we will automatically generate a coupon for you that you can redeem at next purchase. If this is not to your satisfaction we will refund on request.
Shipping to anywhere in South Africa is R120.00 Payment for shipping will be collected with the purchase.
3.1 Return Due To Change Of Mind
We will happily accept returns due to change of mind as long as a request to return is received within 24 hours of receiving the product and the product is in its original packaging and condition. Shipping costs will not be refunded and return shipping will be for the client's account.
3.2 Warranty Returns
Paul Mitchell The Salon will happily honour any valid warranty claims, provided a claim is submitted within 1 days of receipt of items. Customers will be required to pre-pay the return shipping; however, we will reimburse you or generate a coupon upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect Paul Mitchell The Salon to process your warranty claim within 5 business days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit (Coupon)
(c) a replacement item sent to you (if stock is available)
4.1 Transit Time Domestically
Currently Paul Mitchell The Salon only deliver in South Africa. Transit times are usually 1-2 business days.
4.2 Transit time Internationally
Currently this is not available.
4.3 Change Of Delivery Address
Please inform us as soon as possible of this and before the order is dispatched.
4.4 Items Out Of Stock
If an item is out of stock, we will cancel and refund or generate a coupon for the out-of-stock items and dispatch the rest of the order.
4.5 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
Upon dispatch, customers will receive a message with a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider
Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier or deliverer and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
If you change your mind before you have received your order, we are able to accept cancellations at any time before 7pm Sunday evening.
7.1 Process for parcel damaged in-transit
We will process a refund / coupon or replacement as soon as the courier has completed their investigation into the claim.
7.2 Process for parcel lost in-transit
We will process a refund / coupon or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.